We guarantee first class and rapid assistance 24 hours a day, 365 days a year.
Travellers who ring for assistance from anywhere in the world connect to our dedicated Operations Section, manned by employees with a wide range of skills including fluency in approximately 20 languages, who instigate immediate action.
This section is on permanent standby for emergency calls, arranging accommodation and repatriation when needed, liasing with travellers, relatives, hospitals and doctors.
Our Medical Section employs qualified doctors and nurses, representing every branch of surgery and medicine, including psychiatry.
At any hour of the day or night, our team of medical supervisors is on hand to check medical records, evaluate diagnoses and decide on appropriate treatment or repatriation.
We have more than 250 doctors and nurses on permanent standby, plus specially trained crisis counsellors in the event of disaster, ready to be dispatched anywhere in the world.
If an emergency air ambulance is needed, we send our own escorts with expertise in aviation medicine.
We even have our own medical equipment needed for repatriations, together with the resources to deliver screened blood to any place, where use of blood is at a high risk.